Coronavirus update: We’re delivering as normal. Despite best efforts, some services may be disrupted.
Free Standard Delivery
Free 3-5 days shipping is available on in-stock items. You can see in your bag if your item is in stock. The minimum a customer has to spend to receive free shipping is £50 or more. You will need to place your order by 5 pm to be processed on the same day (subject to stock availability) Monday to Friday. For instance, if you order your goods before 5:00 pm, Monday to Friday we will deliver them in 3-5 business days.
|Service||Locations||Delivery Schedule||Cost per Shipment|
|UPS Express||The United Kingdom excluding Channel Island (Order before 3 pm to be processed on the same day)||3 - 5 days |
Monday - Saturday
|Royal Mail International Tracked||Mainland Europe ( EU Countries only)||3 -7 days Monday to Saturday||From 12.95|
|UPS Next Day Delivery ||UK Mainland Only (Order needs to be placed before 1 pm) Monday to Friday dispatch and delivery.||Next Business Day||£7.95|
|DHL International Delivery||USA, Canada, UAE, Bahrain, Saudi Arabia, Qatar, India, Japan, Turkey, Lebanon, Oman, Australia,||2 - 7 Business Days ||From £55|
DELIVERY TERMS AND CONDITIONS
UPS Express Tracked: This 3 days service allows you to order as to get free delivery when ordering over £49. Customers will receive text and email notifications from Hermes. This is our Express service which costs £4.95 on orders below £49.
UPS NEXT DAY: This 1-2 working days service allows you to order as many products as you require for one simple price. This is our Next day service that applies to all UK Mainland orders. All orders placed before 3 p.m. are dispatched by DPD(UK) Next Day service from our pharmacy store on the same day.
Royal Mail International Tracked: Mainland European customers can expect their items to be delivered between 3 and 7 days depending on their location.
Very occasionally certain items will go temporarily out of stock or maybe discontinued at short notice by our suppliers. In the event that we cannot send all your items in one shipment, we will part ship your order so that you receive the majority of your selected items as quickly as possible. The remainder of your order will be dispatched within 24 hours of receipt of the goods from our suppliers.
All UK orders are sent via UPS and DPD (UK). We cannot be held responsible for items delayed in the postal system, or any industrial action taken by our nominated couriers as this is beyond our control.
TRACK YOUR DELIVERY
Delivery is arranged through UPS and DPD(UK) Mail's recorded delivery service. These services provide a tracking number through which you can track the delivery of your order.
UK destinations do include: BFPO, Northern Ireland, and Scilly Islands but these areas are subject to different rates and timescales compared to those deemed UK Mainland. UK Mainland is defined as areas not included in our UK Exceptions.
Deliveries for UK Exceptions (Northern Ireland, Scottish Highlands and Islands, Channel Islands, and Scilly Isles) can take up to 10 days.
SHIPPING AND DELIVERY TIMES
Orders are processed between Monday and Friday 09:00 - 15.00 GMT, excluding Bank and Public Holidays. Orders placed during a weekend or Bank Holiday after 15:00 GMT will be processed on the next working day.